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Terms & Conditions

The Website is owned and managed by Color N Space Artist Studio., ("CNSAS") having its registered office at House No. 86, Ch. Om Narayan Apartment, Maidangarhi, South West Delhi, New Delhi- 110068. These terms and conditions of use form the entirety of any express or implied contract that may or may be deemed to exist between us and you, the users of the Site.

Definition:

"Buyer" shall mean a person who is registered as a user to access the Website and buys an Object from the Website. 

"Description" means all the details of an Object as set out in the Website and may include, without limitation, the name of the artist, designer or manufacturer, the title of the Object. For artworks the signature of the artist/ date of the Object (if any), the surface, medium and dimensions, year, provenance and any additional information related to the Object.

"Object" means the artwork, offered by us for sale either individually or collectively (as a single unit) through the Website. 

“Website” shall mean the online platform www.colornspace.in as provided by CNSAS for sale of Art Works and promotion of art, from time to time.

“Authenticity Certificate” means a valid authenticity certificate issued by CNSAS, containing a detailed description and a picture of the concerned Art Work and a seal of authenticity.
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All information, products and services displayed on the www.colornspace.in website constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. 

www.colornspace.in website has the right to accept or reject your offer without assigning any reason thereof.
In order to use the www.colornspace.in website belonging to CNSAS, you (The User) have accepted the following terms and conditions given below. CNSAS reserves the right to add, delete, alter or modify these terms and conditions at any time.

You (The User) are therefore advised to read carefully these terms and conditions every time you use the www.colornspace.in website of CNSAS

​   1. We have made every effort to display the color of our products that appear on the site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of color will be accurate.

   2. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

   3. CNSAS will not be responsible for any damage suffered by users from use of the services on www.colornspace.in. This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action.

   4. CNSAS will take "Full Responsibility" of your Order, if the Order has been shipped to any of the major cities, where we used "Private Courier Companies" (eg. Blue Dart, First Flight, Pafex, DHL etc.) to ship your order.

   5. The prices and availability of products are subject to change without prior notice at the sole discretion of www.colornspace.in

   6. Request for cancellations of orders once placed on www.colornspace.in shall not be entertained.

   7. CNSAS reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the User shall be informed of the same.

   8. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by CNSAS for re-delivery shall be claimed from the User placing the order.

   9. The User agrees to give accurate, authentic and true information. CNSAS reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, CNSAS has the right in its sole discretion to reject the registration and debar the User from using the services of www.colornspace.in without prior intimation whatsoever.

   10. CNSAS will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The User must exclusively use his/her own card on the site.

   11. CNSAS shall not entertain any complaints after 15 days, once the order is delivered.

   12. This agreement shall be construed in accordance with the applicable laws of India. The Courts at Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.

   13. Links: These terms and conditions apply only to this site, and not to the site of any other company or organization, including those to which the site may link. We do not endorse or take responsibility for any material, products or advertising made available through any other site. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, good or services available on any other site. You should direct any concerns about other site’s to their site’s administrator.

   14. Trademarks: Any trademarks that appear on this site not owned by CNSAS are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CNSAS.

   15. Product Descriptions: CNSAS makes every attempt to be as accurate as possible. However, CNSAS doesn’t warrant that product descriptions or other content of this site is accurate, complete, reliable, or error-free. If a product itself is not as described, your sole remedy is to return the item in its new, unused condition.

   16. Your Account: If you sign up for this portion of the site, it is your responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. CNSAS does not sell products for children, and we ask that if you are under 18, you only use the site with involvement of a parent or legal guardian. CNSAS reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. If you feel your account has been comprised, please Contact Us immediately.

   17. Disclaimer of Warranties and Limitation of Liability: Unless specifically stated in writing otherwise, the services, products and materials provided by CNSAS are provided and on an available basis, without warranties of any kind, either express or implied. Unless specifically stated in writing otherwise, we disclaim all warranties express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Neither we nor any of our respective licensors or suppliers warrant that any functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that the site or the server that makes them available are free of viruses or other harmful components.

​Neither we nor any of our respective licensors or suppliers warrant or make any representations regarding the use or the results of the use of the services, products or materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not we or any of our respective licensors or suppliers) assume the entire cost of all necessary servicing, repair or correction to your system. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

​under no circumstances, including but not limited to negligence, will we or any of our licensors or suppliers be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on the site, or any products or services provided pursuant to the site, even if advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages (including but not limited to lost data), so the above limitation or exclusion may not apply to you. In no event shall the total liability to you by us or any of our licensors or suppliers for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you to us, if any, for accessing the site.

Unless specifically stated otherwise, we do not endorse, warrant or guarantee any products or services offered on the site.

OTHER TERMS & CONDITIONS
- No returns or refunds will be accepted for discounted items and customized products.
- No returns or refunds for international orders under any condition.
- Products purchased online cannot be returned at our offline stores.
- At any point, management reserves the right to exercise discretion and make the final decision regarding returns and refunds.

 

Privacy & Policy

Privacy & Policy

We protect your privacy.
Our privacy policy is simple: any information you give us stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information, as well as specific order information.

We limit data access to those who need to know.
Within our organization, your personal data is accessible to only a limited number of employees with special access privileges. Although we may, from time to time, compile general demographic information based on your order, this information is shared within our organization only and has no identifiable personal data associated with it.

Information Collected
To enable you to place an order on our site, we need to have the following basic information about you: Your First Name, Your Last Name, and Your Address, City, Zip code, State, Country, Phone Number and Contact E-mail address.

Apart from this, our systems gather certain details about your computer's internet connection like your IP address when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site and to know the geographic locations from where our visitors come.

We do not allow any unauthorized person or organization be it other members, visitors, and anyone not in our organization to use any information collected from you.

Information Modification
You can modify your personal details by accessing Edit Profile option anytime from our site.

Information Sharing
Probably this is the most important question in your mind as to with whom do we share your information? The answer to this question is that we do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfillment. Apart from this normal business requirement, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members and other affiliates associated with us.

Information Usage
The most important usage of the information collected from you is your email which is used to inform you that your order has been confirmed/executed. Your email is also used to inform you for your customer service-related queries and for any newsletters sent. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.

Shipping

Shipping

1.

- Shipping destination: All over India
- Product dispatched from: Delhi Warehouse
- Shipping charges for in-store (offline) purchases will be on actuals

2. Delivery Timeline

- Metro Cities : 5 - 6 Days
- Rest of India : 7 - 10 Days

3. Order value is inclusive of applicable taxes.


4. Delivery period is subject to factors beyond our control including unexpected delays from our courier partners and transporters due to weather conditions and strikes or lockdown conditions at the delivery pin code.

5. Any change of delivery address can be accommodated only in case the order has not been shipped and subject to new address pin code is in serviceable zone. Please email our customer service team at colornspaceartiststudio@gmail.com.

7. Any cancellation of order/s can be accommodated only in case the order has not been shipped. Please email our customer service team at colornspaceartiststudio@gmail.com.

8. You will be intimated about the order confirmation and delivery schedule of your order at your registered email address provided at the time of placing order.

9. For any complaint regarding your order or products to be intimated to our call centre team within 24 hours of delivery along with complaint details and images of the products.

10. Replacement of any product will be delivered in 8-10 working days.

For any further assistance please email our customer service team at colornspaceartiststudio@gmail.com. Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail
 

Return & Replacement

Return & Peplacement

RETURN & REPLACEMENT

In order to return an item, you need to get in touch with us within 5 days of delivery of the order. For the same, kindly contact us at: colornspaceartiststudio@gmail.com.

While contacting us kindly provide below mentioned details:

  • Invoice of the product

  • Image of the purchased items

  • Reason for Return

- Please retain the original packaging (along with price tags, invoices, labels, freebies etc.) while raising returns.

- The Delhi Store team must receive and approve your return request. Once the product is approved for return, reverse pickup will be arranged.

- Some of pin codes are not feasible for Reverse pick up, in such cases the customer will need to send back the products by themselves within 7 days.

- Return Product has to be sent in Original and secured packaging and ensure product is unused or undamaged.

- Ordered products cannot be replaced with any other product

- The policies mentioned above are restricted to online purchases only. 

 

CANCELLATION OF ORDER

- If you would like to cancel the order before it is dispatched, please contact us on above given details. Our team will confirm that the item is unshipped and cancel your order.

- If the item is already shipped then we will not be able to cancel your order. Please wait for the product to reach you and then raise a return request. Please note that shipping charges will be deducted from your refund amount.

REFUNDS

- We at The Delhi Store value our customers by offering refund of the item purchased

- Refund initiation will be done after we receive and inspect the item. You will be intimated about the same

- Refunds will be credited within 10-12 working days of the above intimation. Payments made for orders online will be credited back to the original mode of Payment only.

- Kindly note, shipping and packaging charges will not be refunded in any case.

- In cases of 3 failed delivery attempts of prepaid orders, we will refund the amount back to you in 12-15 days of intimation of the same.

Customization Policy

Customization Policy

Dear valued customer,

If you're looking to enhance your home with a personalized portrait created by our expert artists, we're excited to help! To get started, please select your preferred size from the available options. Click the "Order Now" button to complete the next process. Once you confirm your order, visit https://www.colornspace.in/customized-portrait?origin=shopping+cart and fill out the Order form.

Please upload a clear photo (minimum 1 MB) and provide additional instructions in the Order form next to it. Click on the Order Now button to complete your order. Please note that your oil painting may take 1 to 2 months to be delivered, but we will keep you updated on its progress. We will provide shipping details as soon as the situation is suitable for sending.

 

OTHER TERMS & CONDITIONS
- No returns or refunds will be accepted for discounted items and customized products.
- No returns or refunds for international orders under any condition.
- Products purchased online cannot be returned at our offline stores.
- At any point, management reserves the right to exercise discretion and make the final decision regarding returns and refunds.

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